Frequently asked questions.
We recommend that you rinse your garment in running water after each use to ensure that you remove any residues that may be left on it, such as suncream, chlorine or salt water.
As soon as possible after use, you should hand-wash in luke-warm water using mild detergent/soap flakes or a detergent specifically formulated for swimwear. Swirl the garment by gently rubbing any stubborn areas. Leave to soak, then remove and rinse under running water.
Do not use fabric conditioners and do not leave your swimwear to soak for long periods of time.
Do not put your suit in the washer or dryer.
Some of the pieces in our collections are decorated with hand-applied crystals. Swarovski crystal is a delicate material that must be handled with particular care. To ensure that your Swarovski product remains in the best possible condition for a long period of time, please follow the instructions below:
Swarovski crystal protection
When washing clothes with Swarovski crystals applied to them it is recommended that you turn them inside out before placing them in a soft wash bag and filling the drum.
Laundry detergent type
Select a gentle wash cycle and use a mild detergent. This will all offer a certain level of protection and maintain the quality of crystals from Swarovski.
Wash cycle strength
When washing Swarovski crystals in a washing machine, the most important factor in ensuring a secure wash is correctly applying the product, without compromising its adhesion.
Standard deliveries in France – 15 €
Deliveries to Europe – 20 €
Rest of the world – 35 €
Unfortunately, we are unable to ship to BFPO, PO BOX and APO/FPO addresses.
All deliveries outside France and EU may be subject to import duties and taxes, which are levied upon arrival in the country of destination. Payment of these will be necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country. We are unable to advise on the rates, as they vary according to country.
We hope that you love your Eau d’île St Barth swimwear, but if you are unsatisfied in any way, we shall give you a full refund or exchange, subject to the following terms and conditions.
You can of course return your Swimwear to us for a credit note or a refund, within 14 days from the date of receipt of your order. We just ask that the item be returned in its original packaging and condition with the Eau d’île inflatable bag.
Unfortunately, if any of items is stained, damaged or without the hygienic protection label. In particular, all swimwear must be tried on over underwear. Items must be returned unused and unwashed, with all Eau d’île garment tags and any hygienic liners and adhesive strips still attached and not having been removed. Items scented with perfume or deodorant cannot be accepted for return.
Returns are free only in France. Please contact us firstname.lastname@example.org to receive a prepaid return voucher.
Returns should be returned to Customer Care Department :
Eau d’île SAS
28 rue Rigal 33110 Le Bouscat
We advise you to obtain proof of delivery or use a guaranteed delivery service, as the returned items will remain your responsibility until we receive them and we will not accept any responsibility for returned goods that are lost or damaged in transit. The items you wish to return must be received within 14 days of receipt.
We are not responsible for customs duties and taxes on items returned to France.
If you wish to exchange for a different style or a size exchange, you must return your item for a refund of your original product and order the different styles separately.